June 2, 2025

Introduction A recent study shows 82% of consumers prefer using AI customer service chatbots instead of waiting for human representatives. This number shows how AI chatbots have changed what customers expect from service delivery. Businesses now handle customer interactions differently. AI chatbot solutions can process thousands of customer questions at once. These systems cut operating […]

Introduction The difference between automation and AI affects businesses more than most people realize. Accenture’s research reveals that 84% of executives consider AI vital to achieve growth objectives, while only 60% say the same about automation technologies. These numbers show a clear change in how businesses perceive both technologies. Automation simply makes robots follow predetermined